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8: Preparing your export plan > Preparing
an export marketing strategy for your firm > The
export product > Product adaptation vs standardisation |
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Product
adaptation vs standardisation
When planning to enter (a) foreign market(s),
you need to consider whether or not your current products
will meet the needs of the foreign target market. After
all, this market is likely to have a totally different environment
that you will need to come to terms with. As we have mentioned
before, this environment may have socio-cultural, legal,
economic, technical and even geographic differences from
the domestic market that you are familiar with. The market
research investigations that you have undertaken should
provide you with a good idea as to what product strategy
you need to follow.
Technically, there are essentially three product
strategies at your disposal. These are:
- Sell the same product as you are currently selling in
the domestic market, to all of your foreign target markets
- product standardisation
- Modify the product to meet the needs of the foreign
environment - product adaptation
- Invest in and develop a totally new product for the
export market - new product development
Given the limited resources and competitive
strengths of most companies, it is unlikely that your company
would be able to tackle both a new market and invest in
new product development simultaneously. It is also very
seldom that companies can enter a foreign market without
adapting their product at all (this is commonly referred
to as product standardisation) - usually some form of product
modification is necessary (if only very minor - this is
referred to as product adaptation or product differentiation).
The realistic choice at your disposal is therefore:
- Make only the minimum of changes to your product to
meet the needs of the foreign marketplace; or
- Make significant changes to your product in order to
meet the needs of the foreign marketplace
In choosing a particular product strategy,
you need to compare the likely improvement in sales turnover
and profit levels with the additional costs involved in,
for example, product modifications, new market research,
additional product R&D, and shorter production runs.
However, the firm would first have to assess:
- How much is already known about the customer requirements
in the various markets
- The extent to which these requirements differ
- Whether the various requirements could be met through
superficial changes to the product (e.g. packaging) or
whether the product will have to be completely redesigned
- The extent to which customers in different markets could,
as a result of various promotional messages, be persuaded
to accept a product which will have less than ideal characteristics,
but would nevertheless be cheaper, rather than one which
has been completely adapted to their needs but which will
ultimately be more expensive
- The size of the market, as this would determine whether
or not product modification would, in fact, be profitable
It should not be forgotten that the product
is more than just a physical item - it is a bundle of utilities
that the buyer receives. These utilities include the product's
form, taste, colour, odour, texture, its packaging, labelling,
warranty, service requirements, etc., as well as the actual
functioning of the product. In short, the market will react
to a product in the light of its own values and customs.
Let us briefly discuss the factors influencing
the choice of product strategy.
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